Complaints and Suggestions Policy

At Wadi Alsafar, we are committed to delivering the highest quality of service and continuously improving our customer experience. We welcome all complaints and suggestions as valuable opportunities to grow and develop.

How to submit a complaint or proposal:

You can submit your complaint or suggestion through one of the following means:

• Via the website, via the “Contact us” form

 

• Via email: info@wadialsafar.com

 

• By phone: +966 11 206 0558

 

• WhatsApp messages: +966 11 206 0558

 

• or by visiting the company’s headquarters during official business hours

Please provide full details, such as:

• Type of service.
• History of the experiment.
• Description of the complaint or proposal.
• Your contact information.

Mechanism for dealing with complaints and suggestions

• All complaints and suggestions are received and forwarded to the relevant department within a maximum of 24 working hours.
• The customer is responded to within 5 working days from the date of receipt of the complaint or suggestion.
• If the complaint requires a longer processing time, the customer will be informed of the expected response time.

Confidentiality and respect

We treat all complaints and suggestions with the utmost seriousness and respect. We guarantee complete confidentiality of the information provided and use it only for the purpose of processing and follow-up.

Continuous development

We periodically review complaints and suggestions to identify opportunities for improvement and avoid recurring issues, which contributes to improving the quality of our services.