It is our responsibility to protect your personal information, and this policy and how your personal information is used are explained through the website www.wadialsafar.com and the application available on smart devices iPhone, Android, and Windows (collectively referred to on the site). Note that this privacy policy does not apply to the websites of our business partners, affiliates, or any other parties, even if they are referred to on the site. Therefore, we advise you to review the privacy policies of the other parties you wish to deal with. When you use the services available on the website or mobile applications, you will be asked to provide some information such as your name, contact addresses, credit card or debit card. This information is stored and kept on computers or in a secure and encrypted format.
Personal information includes your email, name, phone number, device identification number, and Internet Protocol address.
Transaction information, including trip program details.
Booking information, including destinations and dates.
Other information, including information about your browsing of the website or application.
We will use this information in the following ways
Fulfill our agreement with you including processing your flight, hotel and package bookings, sending you your itinerary, or contacting you if there is any problem with your booking.
To register your name on our website or mobile applications, and thus you can manage your account on our website to receive all our services. You can also unsubscribe by contacting us if you no longer wish to enjoy these services.
To answer any questions you have sent to us via email.
For direct marketing purposes, as detailed below.
It is necessary for us to know all the names of passengers traveling or names associated with reservations. If you have made a booking on behalf of someone else, you will have obtained their consent to use their personal information. We will complete the procedures based on the above approval.
We may share your information as follows:
With all branches of the customer service team offices.
With other trustworthy parties with whom we deal to provide certain services: such as allowing our customers to book flights, complete flight reservations, rent cars, book a hotel, complete a tourist trip reservation, or other services quickly and easily.
With customs, immigration or other regulatory authorities in the country of departure or destination in order to comply with the law in those countries.
With other parties involved in the credit card authorization policy.
If we have a mission to do so or if the law allows us to do so.
With our employees and agents to carry out one of the tasks we have indicated above, now or in the future.
With the institutions with which we have a partnership and which fall within our group, our parent company and other affiliated companies, this participation enables us to provide information about services and products, related to trips and others, that may interest you. These companies will have specific authority to view your private data in accordance with what is stated in the privacy policy. These companies will also comply with applicable laws regulating communications and at the very least give you the opportunity to opt out of receiving similar messages via their commercial email in the future.
If you choose not to share certain requested personal data with us, you may visit our page but may not be able to access some options or services.
To ensure that your travel arrangements are completed smoothly and efficiently, your personal information may be transferred to countries that lack data protection laws or to countries where your privacy and other fundamental rights may not be as widely protected. We will only provide data for the purpose of providing and fulfilling all services that you have requested from us, in order to comply with the agreement with third parties to serve you, or to disclose information that we are required to do by law or on a regular basis.
What you need to know when using the Almosafer application on your mobile phone or tablet
When you use our mobile applications, we collect and use information about you in the same way and for the same purposes as when you use our website.
We also add information that we collect when you use the Almosafer website and use some other information that we automatically collect when you use our applications on your mobile phone, specifically:
We automatically collect information about the Mobile Application, which you access and use. This allows us to identify areas of interest for our customers in mobile applications, so that we can develop and improve them permanently. The information we collect for this purpose does not enable us to identify you directly.
Each mobile app sends us a unique device identifier (or “UDI”), which is a string of numbers or letters unique to your mobile phone, as well as an advertisers unique device identifier (or “IDFA”), and For Providers (or “IDFV”). We only use it upon the first use of our mobile applications to confirm the results of the download counts of click-throughs on our advertising banners and marketing tools to our advertising network.
When you use the mobile app, you can choose to allow access to your current location – a feature provided by your mobile phone through the use of GPS or similar technologies – in order to locate hotels or airports near you. If you choose to allow this feature to be enabled, this site memory may anonymously collect information about your location as part of search requests recorded by our server, in order to deliver relevant marketing messages and improve your experience. You can also slow down
To activate the feature to determine your location in the mobile application at any time through your mobile settings menu. However, this may limit the benefit of services based on location or options available on our mobile app.
You can continuously control the type of information that is sent to us via the mobile application. You can control this service by either making certain adjustments in the settings of the mobile application under the Settings menu heading or changing your mobile phone settings. Alternatively, you can remove the mobile application from your mobile device entirely and access our services through our website.
We will sometimes record your booking to understand your booking experience and improve our product. However, we do not record your information such as your card details.
There is a technology called “cookies”, which is used to provide information that is modified as requested from Almosafer’s website or mobile applications. A cookie is an element of data on a website or mobile application that can be sent to your browser and later stored on the same system.
Cookies allow us to recognize who has viewed our pages and advertisements, to determine the number of times certain pages have been visited and to determine the most visited stations on our site. It also allows us to make the experience of browsing the Almosafer website and application easier and more comfortable, for example by allowing us to direct you to the language that was last used on the website, to give you a better experience when you re-use the website. Most web browsers automatically accept cookies. You do not have to accept cookies, but you should read your device’s browser information to see how to set it up to send you an alert the moment you receive cookies, and you can then decide whether to accept them or not.
If you wish to delete your account or data, you can do so by contacting us through our branches, call center and WhatsApp.
You can also delete your account through our iOS app. All you have to do is log in using your registered email or mobile number, and go to the delete option under “My Account” details.
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